FAQs
Frequently Asked Questions (FAQ)
Orders:
Q: How do I place an order?
A: Simply browse our store, select your size and color, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: Can I change or cancel my order after placing it?
A: If you need to update your order, please contact us at support@thewearroom.com within 2 hours of purchase. Once an order is processed, we’re unable to make changes.
Shipping & Delivery:
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days. Standard delivery takes about 7–10 business days worldwide, depending on your location and customs clearance.
Q: How much is shipping?
A: We offer a simple global policy:
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Orders under $79 → Flat fee of $5.90
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Orders $79 and above → Free shipping
Q: Do you provide tracking information?
A: Yes! You’ll receive a tracking number by email once your order ships. Tracking updates may take 24–48 hours to appear.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that customs duties or local taxes (if applicable) are the customer’s responsibility.
Returns & Refunds:
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached.
Q: How do I start a return?
A: Email support@thewearroom.com with your order number, the item(s) you want to return, and the reason. Our team will guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective or incorrect.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
Payment:
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets such as Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes. All payments are processed securely through encrypted SSL technology. We do not store your full credit card details.
Sizing & Products:
Q: How do I know my size?
A: Please refer to our Size Guide on the product page. If you’re between sizes or unsure, email us your height, weight, and preferred fit—we’ll recommend the best option.
Q: Will the colors look exactly the same as in the photos?
A: We try our best to display colors accurately, but slight variations may occur due to lighting and screen settings.
Customer Support:
Q: How can I contact you?
A: You can reach us anytime at support@thewearroom.com. Our team typically responds within 24 hours on business days.