Contact Us

We’re here to help.
Whether you have a question about sizing, shipping, returns, or your recent order, our team is ready to assist.

Customer Support:

Email: support@thewearroom.com
Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
Response time: We typically reply within 24 hours on business days.

Tip: To speed things up, please include your order number, full name, and a brief description of the issue.

Contact Form:

(If your theme supports forms, use these fields.)

Full Name (required)
Email Address (required)
Order Number (if applicable)
Subject (Choose one: Order Question / Sizing & Fit / Shipping & Delivery / Returns & Exchanges / Product Inquiry / Other)
Message (required)
Attachments (optional; photos for damages, defects, or sizing issues)

Button: Submit

After submission:
“Thanks for reaching out. Your message has been received and our team will get back to you within 1 business day.”

Common Requests:

Order & Shipping:

Track an order: Check your shipping confirmation email for the tracking link. If it’s missing, email us and we’ll resend it.
Change or cancel an order: Contact us within 2 hours of placing your order. We’ll do our best before it ships.

Returns & Exchanges:

We accept returns or exchanges within 30 days of delivery for unworn items with original tags.
Start a request by emailing support@thewearroom.com with your order number and reason for return.

Sizing & Fit:

Not sure which size to choose? Send your height, weight, and usual size—we’ll recommend the best fit.

Wholesale & Press:

Wholesale inquiries: Please include your store name, location, and website.
Press & collaborations: Share your media kit or proposal—our brand team will get back to you.

Accessibility:

If you experience any difficulty using our site or services, email support@thewearroom.com with “Accessibility” in the subject line. We’ll help promptly.

Privacy:

We use your information solely to respond to your inquiry. For details, see our Privacy Policy.

Company Name: Yunqiao Global Trading Co., Limited
Company Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG